Understanding Call Queues and Auto Attendant by Christophe Boucetta Hariom Jindal 8 years ago Understanding Call Queues and Auto Attendant by Christophe Boucetta https://techcommunity.microsoft.com/t5/Skype-for-Business-Ignite-Blog/BRK3036-Understanding-Call-Queues-and-Auto-Attendant/ba-p/111235http://windowsitpro.com/collaboration/ignite-2017-skype-gets-boost-and-transition-plan-teams